Refunds.

14-day money-back guarantee

If it is not for you, we refund your money within 14 days of your first payment, no questions asked. It applies to all plans (monthly, annual, one-time and teams), including purchases made as a business.

How to ask for it

Write to [email protected] from the email you bought with, or reply to the email that delivered your key. Give your name and, if you have it, the purchase reference.

What happens next

• We confirm the request and refund the amount you paid, VAT included, to the same payment method, usually within a few days.
• We revoke the keys of that licence: they stop working.
• On a team plan, the refund covers the whole order.

What it covers and what it does not

• It covers the first payment of each purchase. Renewals of the monthly and annual plans are not refunded, but you can cancel at any time from the customer portal and you will not be charged for further periods (you keep access until the end of the period already paid).
• Each person or company is entitled to one refund per plan; repeated purchases made to use the kit and then claim a refund are not accepted.

If you are a consumer

This guarantee is an extra that Is2Be offers: it does not limit the rights the law gives you, such as the right of withdrawal in distance contracts, where it applies to you.