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Is2Be

Exception runbook

What to do when the process doesn’t behave: stuck cases, outages, peaks, absences.

Command: /ef:exception-runbook · Methodology: Is2Be Process · Phase: Phase 7 · Monitoring

When to use it

Section titled “When to use it”

Before go-live.

It’s working if

Section titled “It’s working if”
  • Every exception has detection, a first response and escalation.
  • It includes the manual fallback if automation goes down.
  • It’s rehearsed at least once before it’s needed.

Where it fits

Section titled “Where it fits”

Requirements

Section titled “Requirements”

  • Your AI connected to the service with your licence key (how to connect).

  • The project set up once with /ef:setup.

  • The outputs of the previous steps (see Where it fits).